Psychotherapy is a talk-based form of mental health treatment that helps individuals understand, navigate, and improve their emotional wellbeing. People often seek therapy when thoughts, feelings, moods, or behaviours begin to negatively affect their daily functioning, relationships, work performance, or overall quality of life.

At Natacha Pennycooke Psychotherapy (NPP), our team includes Registered Psychotherapists (RP & RP-Q) and Registered Social Workers (RSW) who are licensed and trained across multiple therapeutic approaches like Cognitive Behaviour Therapy (CBT), Dialectical Behaviour Therapy (DBT), Somatic Therapy, Emotional Focused Therapy (EFT), Family Systems Therapy (FST), narrative therapy, emotional-processing techniques, nervous-system regulation work, and Afro-centric psychology, among others. To learn more about our clinicians and their areas of specialization, visit our Meet the Therapists page.

We provide psychotherapy to clients across Ontario (virtual & in-person), Quebec (virtual), Newfoundland (virtual) and Nova Scotia (virtual). To get started fill out our therapy intake form.

All three professions are regulated in Ontario and trained to support mental health:

• Registered Psychotherapists (RPs)
  Regulated by the College of Registered Psychotherapists of Ontario (CRPO). They provide psychotherapy using evidence-based talk-therapy approaches.

• Psychologists
  Regulated by the College of Psychologists of Ontario. In addition to psychotherapy, psychologists are able to provide DSM-5 diagnoses for mental health disorders.

• Registered Social Workers (RSWs)
  Regulated by the Ontario College of Social Workers and Social Service Workers (OCSWSSW). They provide psychotherapy and incorporate social-context, systems, and family dynamics into treatment.

All three professions may perform the controlled act of psychotherapy, meaning they are trained and legally authorized to provide talk-based treatment.

Our clinic specializes in supporting high-performing, racialized professionals and individuals navigating:

• Trauma (acute, chronic, intergenerational, racial)

• Anxiety and panic

• Depression and emotional overwhelm

• Workplace stress and burnout

• Identity, belonging, self-esteem and self-care concerns

Our therapists use a range of trauma-competent, evidence-based modalities including CBT, DBT skills, narrative therapy, emotional-processing techniques, nervous-system regulation work, and Afro-Centric psychology. We also use screening tools to better understand emotional and physical symptoms, and to guide your therapeutic journey. You can explore the full range of our therapy offerings, including individual, couples, and family therapy, on our Therapy Services page.

Yes. Members of our team offer individual, family, sibling, and parent-child therapy for teenagers and youth. 

We offer therapy:

• In-person at our Brampton, Ontario office

• Virtually across Ontario, Quebec, Nova Scotia and Newfoundland

Virtual sessions are conducted through Owl Practice Management, a PHIPA-secure, encrypted platform designed for mental-health professionals in Canada.

Your discovery call is a FREE 15-minute complimentary video consultation with the therapist you have been matched with. During this call, you can:

• Share your current mental health concerns

• Learn about your therapist’s approach to therapy and mental health treatment

• Ask questions about therapy, logistics, or fit

Your therapist will also share how they can support you on your healing journey. After booking, you will receive login details for the Owl Client Portal, where future virtual sessions will take place. When you are ready to start your therapy journey, you can schedule your free consultation through our Book a Discovery Call page.

Before your first session, you will:

• Receive and sign your consent form, which outlines confidentiality, cancellations, payment, and policies

• Receive an onboarding email from the NPP Admin Team with:

  • instructions for accessing your client portal

  • how to use secure messaging

  • how to submit payments

  • how to prepare for sessions

If you need support at any point before your session, our admin team is here to support you, you also contact us anytime through our Contact Page.

In your first session, your therapist will:

• Review your signed consent form

• Explain what to do if technical issues arise during virtual sessions

• Show you how to communicate through the secure messaging system

• Explain how to contact NPP admin for administrative needs

• Review your discovery-call discussion and begin exploring your therapeutic goals and concerns

This session sets the foundation for a safe, trusting therapeutic relationship.

If you need support at any point before your session, our admin team is here to support you, you also contact us anytime through our Contact Page.

In the early stages of therapy, many clients attend weekly or bi-weekly sessions. Consistent sessions help build trust, maintain momentum, and reduce long gaps that interrupt progress.

As you begin integrating new skills and noticing improvement, your therapist may recommend increasing the time between sessions (for example to every 3 weeks or once a month.)

To respect your therapist’s time and schedule:

• Cancellations within 48 hours are appreciated

• Cancellations within 24 hours incur a 100% late-cancellation fee

• Missed sessions (“no-shows”) are billed at 100% of the session cost

Payment is due 24 hours before your session if paying by e-transfer. Credit-card payments are processed after your session.
If payments are not up to date, future appointments may be cancelled at the therapist’s discretion.

We accept:

• E-transfer payments can be sent to: therapypayment@natachapennycooke.com

• Credit card (added securely through the Owl Practice portal)

Your therapy onboarding email will provide full payment instructions.

Owl Practice is a secure, Canada-based practice-management platform for psychotherapists, psychologists, and social workers. It includes scheduling, confidential messaging, note-taking, invoicing, and a secure client portal for virtual therapy.

You can access the NPP Client Portal through Owl for all virtual appointments.

No. Psychotherapy delivered by a Registered Psychotherapist or Registered Social Worker is not covered by OHIP.

At this time, we do not offer direct billing. You will receive a detailed receipt to submit to your insurance provider once payment has been made from your session.

After each session, you will receive a receipt that includes:

• Date and time of your session

• Session length

• Service type (individual, couples, family therapy)

• Your therapist’s name and professional registration number

• Clinic information

You can submit this receipt directly to your insurance provider. Reimbursement times vary depending on the insurer (typically 2–7 business days).

No. You may pay privately for therapy and save your receipts to claim as a medical expense at tax time.

Explore our Therapy Services, Meet the Therapists, or Book a Discovery Call to begin your healing journey.